Q: Who do I contact if I need to make changes to my insurance policy?

A: Please refer to the contacts page for the name of your account manager. Our staff are at      your service and will respond quickly to your inquiry, otherwise reach the MD\CEO

Q: Who should I contact if I have a claim after hours or on weekends?

A: Most of our underwriters operate from Monday to Friday. You can therefore put a call     through to the MD\CEO who will get across to the relevant account officer or underwriter so     that the claim can be registered.

Q: Do you have an after hours e-mail service?

A: Yes, info@pathwaybrokers.com . Our regular office hours are 8:00am to 5:00pm Monday     through Friday excluding holidays. In many cases you will find staff present before and after     our regular opening hours.

Q: Are options available to pay for my insurance?

A: Yes, we offer affordable payment options.

Q: What should I do if I know there will be a monthly payment problem?

A: Please call your customer service representative as soon as you know there may be a     problem. We can help if it is caught early enough.

Q: What policy form do you recommend? Third party or Comprehensive?

A: As insurance professionals we always recommend the best form of coverage possible. When     it comes to property insurance we recommend the Comprehensive policies. These policies     give you the widest possible coverage and the additional premium is relatively small. If you     have any questions please feel free to contact us.

Q: Can anyone drive my car? What happens if there's an accident?

A: Any qualified, licensed operator, with your permission, can drive your vehicle and be insured     under your policy. We wish to point out that this person will be driving with your insurance     and your good driving record.If they have an accident it could seriously affect you. However,     you are indemnifiable by the underwriter.